This course is designed to enhance the knowledge, skills, behavior and
motivations in accordance with industry standards.
To advocate and sell tourism destination, products and services through
technology-based information gathering and application of sales and promotions
principles and techniques
- Teacher: ELLA MAE BANDOLA
- Teacher: Teresita Manzon
The CONTACT CENTER SERVICES NC II Qualification consists of
competencies that a person must achieve to interact with customers to provide
information about products and services. It also covers handling of customer’s
complaints, inbound customer service, order taking and inquiry response handling, and
outbound telemarketing
- Teacher: Mary Jane Juan
- Teacher: Mark Josel Martin